jadewin Privacy Policy

1.Who We Are

jadewin ("we", "us", "our") operates the online casino and sports betting platform accessible at jadewin.club and through the jadewin mobile application. For the purposes of this Privacy Policy, jadewin is the data controller responsible for the personal data of registered account holders and visitors to the platform.

jadewin operates under international gaming authority oversight and is subject to the data protection obligations imposed by its licensing jurisdiction. This Privacy Policy applies to all users of the jadewin platform, including players registered in Malaysia — whether you are based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or anywhere else in the country.

By registering a jadewin account, depositing funds, placing bets, or otherwise using the jadewin platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2.Personal Data We Collect

jadewin collects the following categories of personal data from users of the platform:

Identity Data: Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents (such as MyKad or passport) provided during account registration or KYC verification.

Contact Data: Email address, Malaysian mobile phone number, and residential address. This information is provided by you at registration and may be updated via your account settings.

Financial Data: Bank account details, e-wallet identifiers (Touch 'n Go eWallet, DuitNow, Boost, GrabPay), transaction history including deposits, withdrawals, bets, and winnings in Malaysian Ringgit (MYR). Note that jadewin does not store full payment card numbers — payment processing is handled by PCI-DSS compliant third-party payment processors.

Technical Data: IP address, device type and identifier, browser type and version, operating system, session timestamps, login history, and geolocation data at the point of access.

Usage Data: Games played, bet amounts, wager history, live casino table sessions, sportsbook markets accessed, time spent on the platform, and in-platform navigation behaviour.

Communications Data: Records of any communications between you and jadewin support, including live chat transcripts and email correspondence.

3.How We Collect Your Data

jadewin collects your personal data through the following means:

(a) Direct provision: Data you provide when registering a jadewin account, completing identity verification, making a deposit via Touch 'n Go eWallet, DuitNow, or FPX bank transfer, contacting player support, or completing any form on the platform.

(b) Automated collection: Technical and usage data collected automatically when you access the jadewin website or app, including via cookies, web beacons, server logs, and similar tracking technologies. See Clause 7 for details on our use of cookies.

(c) Third parties: Identity verification data from KYC service providers; fraud and AML screening data from compliance service providers; technical data from analytics partners; and payment confirmation data from payment processors. All third-party data processors used by jadewin are contractually required to handle personal data in accordance with applicable data protection standards.

4.How We Use Your Personal Data

jadewin uses your personal data for the following purposes:

(a) To register and maintain your jadewin account, verify your identity and eligibility (including age verification in compliance with our 21+ requirement), and provide you with access to the platform's games and services;
(b) To process deposits, withdrawals, and betting transactions in MYR, and to maintain an accurate record of your account balance and transaction history;
(c) To comply with anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) obligations under applicable law and our gaming licence conditions;
(d) To detect, investigate, and prevent fraud, cheating, account sharing, collusion, and other prohibited conduct as defined in the jadewin Terms & Conditions;
(e) To communicate with you regarding your account, including security alerts, transaction confirmations, support responses, and notifications of changes to our Terms or this Privacy Policy;
(f) To personalise your experience on the jadewin platform, including game recommendations based on your play history, and to optimise platform performance for your device and connection;
(g) To monitor responsible gaming indicators and, where appropriate, proactively contact players who may be showing signs of problem gambling behaviour, in accordance with our responsible gaming obligations;
(h) To conduct internal analytics to improve the jadewin platform, game offerings, sportsbook markets, and customer support quality.

5.Legal Basis for Processing

jadewin processes your personal data on the following legal bases:

Contractual necessity: Processing required to perform the contract between you and jadewin — including account management, payment processing, game provision, and customer support.

Legal obligation: Processing required to comply with applicable laws, including AML/CTF regulations, KYC obligations, and gaming licence conditions imposed by our licensing authority.

Legitimate interests: Processing carried out in jadewin's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided these interests are not overridden by your fundamental rights.

Consent: Where required by law, jadewin will seek your express consent before processing your data for a specific purpose. You may withdraw consent at any time, though this does not affect the lawfulness of processing that occurred prior to withdrawal.

6.Data Sharing & Disclosure

jadewin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data may be shared with the following categories of recipients only where necessary and subject to appropriate data protection safeguards:

(a) Payment processors: To process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, Boost, GrabPay, FPX, and other Malaysian payment methods. These processors are PCI-DSS compliant and are contractually prohibited from using your data for any purpose other than payment processing.

(b) Identity verification providers: To conduct KYC and age verification checks using your identity documents and biometric data where applicable.

(c) AML and fraud screening providers: To screen transactions and account activity against sanctions lists, politically exposed persons (PEP) databases, and fraud risk models.

(d) Regulatory and law enforcement authorities: Where jadewin is legally required to disclose information to its licensing authority, financial intelligence units, law enforcement agencies, or courts of competent jurisdiction.

(e) Game providers: Limited technical data (such as your session token and bet amounts) is shared with licensed game providers (e.g., Pragmatic Play, PG Soft, Evolution Gaming) to facilitate game sessions. These providers are independently licensed and are subject to their own data protection obligations.

7.Cookies & Tracking Technologies

jadewin uses cookies and similar tracking technologies on jadewin.club and in the jadewin mobile application. Cookies are small text files stored on your device that help the platform function correctly and allow jadewin to understand how you interact with the site.

jadewin uses the following categories of cookies:

Strictly necessary cookies: Required for the platform to function. These include session management cookies that keep you logged in to your jadewin account during a browsing session, and security cookies that support two-factor authentication and fraud detection. These cookies cannot be disabled without affecting core platform functionality.

Performance and analytics cookies: Used to collect aggregate, anonymised data about how visitors use the jadewin platform — including pages visited, time on site, and error logs. This data helps jadewin improve platform performance and user experience.

Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and whether you have acknowledged certain notices on the platform.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the jadewin platform, though some personalisation features may be affected.

8.Data Retention

jadewin retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to the following minimum retention periods:

(a) Account data and KYC documents are retained for a minimum of five (5) years following account closure, in order to comply with AML/CTF record-keeping obligations imposed by our licensing authority;
(b) Transaction records (deposits, withdrawals, bets, and winnings) are retained for a minimum of five (5) years from the date of the transaction;
(c) Communications data (live chat transcripts, support emails) are retained for a minimum of two (2) years from the date of the communication;
(d) Technical and usage data collected via cookies and analytics is retained for up to thirteen (13) months from collection.

Upon expiry of the applicable retention period, jadewin will securely delete or anonymise your personal data in accordance with our data destruction policy. Where data is anonymised, it may be retained indefinitely for statistical analysis without identifying you.

9.Your Data Rights

Subject to applicable law and the limitations imposed by jadewin's regulatory obligations, you have the following rights in relation to your personal data held by jadewin:

Right of access: You may request a copy of the personal data jadewin holds about you. jadewin will respond to access requests within 30 days.

Right to rectification: You may request correction of any inaccurate or incomplete personal data. Some data corrections (e.g., name changes) require supporting documentation.

Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to jadewin's legal obligation to retain certain data under AML/CTF and gaming licence requirements.

Right to restriction: You may request that jadewin restrict processing of your data while a dispute regarding its accuracy or the lawfulness of processing is resolved.

Right to object: You may object to processing of your data carried out on the basis of legitimate interests, including profiling for personalisation purposes.

To exercise any of these rights, contact jadewin's player support team using the email address in the footer. jadewin will verify your identity before acting on any data rights request and will respond within 30 days of receiving a valid request.

10.Data Security

jadewin employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

(a) 256-bit SSL encryption on all connections between your device and the jadewin platform;
(b) Encrypted storage of sensitive personal data at rest, including identity documents and financial records;
(c) Strict access controls limiting employee access to personal data on a need-to-know basis;
(d) Multi-factor authentication for all internal systems containing personal data;
(e) Regular security audits and penetration testing by independent cybersecurity specialists;
(f) Contractual data processing agreements with all third-party service providers.

In the event of a personal data breach that poses a risk to your rights and freedoms, jadewin will notify the relevant supervisory authority within 72 hours of becoming aware of the breach and will communicate the breach to affected users where required by applicable law.

11.Children's Data

jadewin takes all reasonable steps to verify the age of users at the point of registration and through our KYC processes. If jadewin discovers that personal data has been collected from a person under 21 without parental consent, it will immediately close the account, void all transactions associated with that account, and securely delete all personal data collected from that individual to the extent permitted by law.

If you believe that jadewin may have inadvertently collected data from a person under 21, please contact us immediately at the email address in the footer of this page.

12.International Data Transfers

As an internationally licensed platform serving Malaysian players, jadewin may transfer your personal data to servers or service providers located outside Malaysia. Where such transfers occur, jadewin ensures that appropriate safeguards are in place, including contractual clauses that require recipient organisations to process your data with the same level of protection as required under this Privacy Policy.

By using the jadewin platform, you acknowledge and consent to the transfer of your personal data to countries outside Malaysia, including to countries whose data protection laws may differ from those in Malaysia, subject to the safeguards described above.

13.Changes to This Privacy Policy

jadewin reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. Where changes are material, jadewin will provide notice on the platform or via email to your registered address prior to the changes taking effect.

The date at the top of this page reflects the date of the most recent revision. Your continued use of the jadewin platform following any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

14.Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how jadewin handles your personal data, please contact our player support team. Support is available 24/7 via live chat on jadewin.club. You may also reach us by email at the address listed in the footer of this page.

jadewin will acknowledge all privacy-related enquiries within 24 hours and provide a substantive response within 30 days. If you are not satisfied with jadewin's response, you may escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.